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Original price was: ₱50.00.Current price is: ₱40.00.
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Customize your Hoodie

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Customize your TShirt

Customize your TShirt

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Description

Whether you’re starting from a blank canvas or uploading a finished design, our platform makes customization easy. Use our intuitive design tools to create your own artwork, or upload your logo, illustration, or graphic in just a few clicks. We handle the printing with precision and care, ensuring vibrant colors, sharp details, and long-lasting quality on every product.

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Shipping Policy

TrestleBoard Multivendor Shipping Policy

  1. Overview

This marketplace operates as a multi-vendor platform, where independent sellers (“Vendors”) list and sell their products. Each Vendor is responsible for fulfilling and shipping their own orders unless otherwise stated. Shipping terms, costs, and delivery times may vary between Vendors.

  1. Shipping Responsibility
  • Vendors are solely responsible for:
    • Processing and dispatching orders
    • Choosing shipping carriers
    • Providing accurate shipping rates
    • Ensuring proper packaging and labeling
  • The marketplace acts only as a facilitator and is not the shipper of record unless explicitly stated.
  1. Shipping Rates & Fees
  • Shipping fees are determined by individual Vendors and displayed at checkout.
  • Rates may vary based on:
    • Product type, size, and weight
    • Delivery location
    • Shipping method selected
  • Any additional fees (customs duties, taxes, import fees) are the buyer’s responsibility unless otherwise specified.
  1. Order Processing Time
  • Each Vendor sets their own processing time.
  • Estimated processing times are displayed on product pages.
  • Delays caused by high order volume, supply issues, or force majeure events may occur.
  1. Delivery Time & Tracking
  • Estimated delivery times depend on the Vendor, carrier, and destination.
  • Vendors are encouraged to provide tracking information once orders are shipped.
  • The marketplace does not guarantee delivery dates.
  1. International Shipping
  • Some Vendors may offer international shipping.
  • Buyers are responsible for:
    • Customs clearance
    • Import duties and taxes
    • Compliance with local laws and regulations
  • Delivery delays due to customs inspections are beyond the control of both Vendors and the marketplace.
  1. Split Shipments
  • Orders containing items from multiple Vendors may arrive in separate packages and at different times.
  • Shipping fees may apply per Vendor.
  1. Lost, Delayed, or Damaged Shipments
  • Vendors are responsible for resolving shipping issues related to:
    • Lost packages
    • Damaged items
    • Incorrect shipments
  • Buyers should contact the Vendor directly through the marketplace messaging system.
  • The marketplace may assist in dispute resolution but is not liable for shipping failures.
  1. Incorrect Shipping Information
  • Buyers are responsible for providing accurate shipping details.
  • Vendors and the marketplace are not liable for delays or losses caused by incorrect or incomplete addresses.
  1. Vendor Compliance
  • Vendors must comply with all applicable shipping, safety, and consumer protection laws.
  • Failure to meet shipping standards may result in penalties, suspension, or removal from the platform.
  1. Policy Updates

This Shipping Policy may be updated at any time. Continued use of the marketplace constitutes acceptance of the revised policy.

Refund Policy

Refund Policy

Effective Date: January 2026

Thank you for shopping with us. We value your trust and aim to provide a fair and transparent refund process. Please read our Refund Policy carefully before making a purchase.

  1. Eligibility for Refunds

Refunds may be approved under the following conditions:

  • The item received is defective, damaged, or incorrect
  • The item is missing parts or significantly not as described
  • The order was cancelled within the allowed cancellation period
  • The item was lost in transit and confirmed by the courier

To be eligible for a refund:

  • Requests must be submitted within [7–14] days of receiving the item
  • The item must be unused, unworn, and in its original packaging (unless defective)
  1. Non-Refundable Items

The following items are not eligible for refunds, unless required by law:

  • Customized or personalized products
  • Print-on-demand items (unless defective or incorrect)
  • Digital products or downloads
  • Clearance or final sale items
  • Items damaged due to misuse or improper handling
  1. Refund Request Process

To request a refund:

  1. Contact our support team at [email protected]]
  2. Provide your order number, reason for refund, and photo/video evidence (if applicable)
  3. Our team will review the request within [3–5 business days]

If approved, you will receive instructions for return or refund processing.

  1. Returns (If Applicable)
  • Customers may be required to return the item before a refund is issued
  • Return shipping costs are:
    • Covered by the seller if the item is defective or incorrect
    • Covered by the customer for change-of-mind returns (if allowed)
  • Items must be returned within [7 days] of approval
  1. Refund Method & Processing Time
  • Refunds are issued to the original payment method
  • Processing time:
    • Payment gateway / bank: 5–14 business days
    • E-wallets: 3–7 business days

Shipping fees are non-refundable, unless the error was caused by the seller.

  1. Multi-Vendor Marketplace Disclaimer
  • Products are sold by independent third-party vendors
  • Refund decisions may involve both the platform and the vendor
  • Vendors are required to comply with this Refund Policy
  • The platform reserves the right to mediate disputes and make final decisions when necessary
  1. Cancellations

Orders may be cancelled:

  • Before shipment for a full refund
  • After shipment, subject to return and refund rules

Custom or made-to-order items cannot be cancelled once production begins.

  1. Legal Compliance

This Refund Policy complies with applicable consumer protection laws. Customers retain all rights granted under local regulations.

  1. Contact Us

For refund-related inquiries, contact us at:
📧 [email protected]
📞 +639686136351


Cancellation / Return / Exchange Policy

Cancellation / Return / Exchange Policy

  1. Order Cancellation
  • Orders may be canceled within 24 hours of placement or before processing/shipping, whichever comes first.
  • Once an order has been processed or shipped, cancellation is no longer possible.
  • To request a cancellation, please contact us immediately with your order number.
  1. Return Policy

We accept returns under the following conditions:

  • Returns must be requested within 7 days of receiving the item.
  • Items must be unused, unwashed, and in original condition, including packaging, tags, and accessories.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Print-on-demand items (unless defective or incorrect)
  • Clearance or final-sale items
  • Items damaged due to misuse, wear and tear, or improper handling
  1. Exchange Policy
  • Exchanges are allowed for defective, damaged, or incorrect items only.
  • Requests must be made within 7 days of delivery.
  • Replacement is subject to product availability. If unavailable, a refund or store credit may be offered.
  1. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Provide clear photos or videos showing the issue.
  • Once verified, we will arrange a replacement or refund at no additional cost.
  1. Return Shipping
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
  1. Refunds
  • Approved refunds will be processed within 7–14 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.
  1. Vendor-Specific Policies (For Multi-Vendor Marketplaces)
  • Each vendor may have additional return or exchange terms.
  • In case of conflict, the vendor’s policy will apply as long as it complies with marketplace standards.
  • The marketplace reserves the right to mediate disputes between buyers and sellers.
  1. Contact Information

For cancellation, return, or exchange requests, please contact:


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